The terms of using our eSIMs.
Plain wording wherever we can manage it. By buying or installing a shop.roamzivo.com eSIM you agree to what is set out below.
Last updated 29 October 20261. The agreement
These terms form the contract between you and RoamZivo LLC, which operates shop.roamzivo.com. They apply from the moment you place an order or install an eSIM profile issued by us.
2. What we provide
We provide prepaid mobile data through eSIM profiles that roam on local networks in the destinations listed on each product page. Our plans are data only: they do not include a phone number, voice calls or SMS.
Validity begins when the eSIM first connects to a network in the covered destination, not at the time of purchase. An unused profile can therefore be bought weeks in advance without losing time.
3. Your responsibilities
- Making sure your device supports eSIM and is not carrier locked before you buy.
- Keeping your QR code private, each code installs on one device only.
- Using the service lawfully, and not for spam, network abuse or resale as a bulk service.
- Keeping your account details accurate so we can reach you about your order.
4. Fair use on unlimited plans
Unlimited plans run at full speed up to a daily high-speed allowance, after which speed is reduced until the allowance resets. The current allowance is shown on the plan before purchase. Tethering is permitted for personal use; sustained commercial-scale traffic is not.
5. Coverage and speed
We depend on local mobile operators. Coverage maps and speeds are indicative, not guaranteed, and can be affected by geography, buildings, network congestion or operator maintenance. Where a network fault prevents your plan working, our refund policy applies.
6. Prices and payment
Prices are shown in US dollars (USD) and include applicable taxes where required. Payment is taken in full at checkout. We may change prices at any time, but never for a plan you have already paid for.
7. Cancellation and refunds
Unused eSIMs, incompatible devices and unresolved network faults are covered by our refund policy, which forms part of these terms. Data already consumed is not refundable.
8. Suspension and termination
We may suspend or close an account that breaches these terms, attempts fraud, or abuses the network. Where we do so without cause, we refund any unused prepaid balance.
9. Liability
We are responsible for providing the service with reasonable care and skill. We are not liable for indirect losses, missed flights, lost bookings, lost business, arising from a lack of connectivity. Our total liability for any claim is limited to the amount you paid for the plan concerned. Nothing here limits liability that cannot be limited by law.
10. Governing law
These terms are governed by the law of the place where the company is registered, and the courts there have exclusive jurisdiction over any dispute. If you live elsewhere, this does not take away any consumer rights you have under the law of the country you live in.